Refund & Returns Policy

1. 14-day cooling-off period

If you ordered as a consumer from the Netherlands, you have the right to withdraw from the purchase within 14 days of receiving the product, without giving a reason. To use this right, contact us within those 14 days by email, Telegram or WhatsApp using the details below, and return the product within 14 days of notifying us.

2. Condition of returned items

You may return the product as long as the packaging is intact and the sachets are unused, in so far as this is possible for sealed hygiene-type goods. If a sachet pack has been opened and partially used, we may deduct the value decrease from the refund in line with the law. Please handle the product and its packaging with care during the cooling-off period.

3. Refund amount and timing

• We refund the full purchase price of the returned items.
• Standard delivery costs are refunded if you return the entire order.
• Return shipping costs for a change-of-mind return are for the customer; if the return is due to a damaged or incorrect delivery, we cover them.
• Refunds are issued through the original payment method within 14 days after we receive the returned product or proof of return.

4. Damaged or incorrect orders

If your order arrives damaged, incomplete or incorrect, contact us within 48 hours of delivery with your order number and a photo of the issue. We will send a replacement or refund the affected items without requiring you to return the damaged goods where appropriate.

5. How to start a return

Message us first — do not send a package without confirmation. Contact us via email contact@nutrafame.com, Telegram @shubhammalva, or WhatsApp +917055567447 with your order number. We will confirm the return instructions and the address to use.

6. Exceptions

Products that have been unsealed and used cannot be returned for hygiene reasons unless they are faulty. This does not affect your statutory consumer rights.